Payment and Deposit Policy
A Deposit is required in order to secure your date and hold the boat for you. A $350.00 to $500.00 deposit is due to book an offshore trip and a $250 deposit for the inshore/island hopping trips is required. If you are booking multiple days and/or boats or package deals then a 50% deposit of the total trip cost is required at the time you book your trip. You may make your payment online by clicking on the right upper tab that says “Make a Payment”. This is a secure credit card processing site and your information is not shared with anyone other than the credit card processing company.
Gift Certificates are available. Payment plans are available as long a full payment is made prior to the trip.
Each charter will be told about rough seas before the trip begins. The customer has the right to decide whether or not to leave the dock. In some cases, the captain will call the charter off because of bad weather. The final decision will rest with the Captain. In either event, the customer will be refunded your booking deposit less charges for live bait and credit card fees.
We advise our customers who are unsure about Seasickness to take a motion sickness pill the night before the charter and another one, an hour before the charter. Be sure to read the labels. Certain pills have warnings and not all people should take them. They usually work. However, in case of seasickness, the customer has the option to cancel the trip and pay a rate of $200.00 per hour from the time the boat leaves and gets back to the dock. As with any drug, Always check with your Doctor first! Let the Captain or mate know if you are feeling bad, the last place to be is below deck when this occurs.
Deposits are fully refundable if the captain cancels due to wind, high seas or stormy weather and the decision to cancel is made the night before your fishing trip or while standing on the dock and we are unable to reschedule. We want you to have a memorable, fun time and if the weather appears to be unsafe or too rough we will try to reschedule your trip. If we cancel due to weather and are not able to reschedule due to continued bad weather, your travel schedule or our previous bookings then your money will be refunded in full either on your credit card or by check from our office mailed within 5 business days.
Trips that are canceled by you, 30 days or more prior to the trip date will be refunded in full, less a 10% credit card/booking fee. If your trip is cancelled less than 30 days prior to the trip date, we will be happy to work with you to try and reschedule the trip and move your deposit to a new date. If we are unable to find a mutual date or you cancel the trip completely then your deposit is NOT refundable. Trips canceled less than 7 days prior to your trip date are NOT refundable and NOT transferrable to a later date unless we are able to rebook your cancelled date.
We are the only fishing charter service that currently offers optional travel insurance through Indian River Travel. The cost is usually very minimal and is based on age and the total cost of your trip. Your charter must be paid in full prior to the trip to qualify for an insurance claim. We recommend purchasing travel insurance when traveling.
In order for your trip to be safe and fun, and for us to maintain the quality of our boats we have a few basic rules you must follow while aboard and at sea. We provide you with ice cold bottled water. You are welcome to bring anything else that you want to drink or eat as long as they are stored in our outside cooler. Do not go into the salon if you are feeling sick, accidents happen, a clean-up fee of $250 will be charged at the end of the trip. NO SHOES, FOOD OR DRINKS ARE ALLOWED INSIDE THE SALON OF THE BOAT AT ANY TIME. As a safety precaution we ask that you bring no glass bottles aboard the boat. Cans only please. We realize that you will want to bring sunscreen to put on during the trip. NO SPRAY SUNSCREEN ALLOWED ON THE BOAT. Spray lotions makes the deck slippery and easy for someone to fall. NO SUNSCREEN INSIDE THE SALON. We provide you with a luxury fishing vessel and sunscreen stains our furniture and carpet. Thank you in advance for following these basic boating policies which assures that you have a safe and fun day at sea and that our boat is kept in the luxury quality that our customers have come to expect while aboard the Reel Candy.